Terms & Conditions

Bookings:

A booking shall be deemed confirmed once a proof of payment of 50% deposit has been received. Until such time, we cannot guarantee keeping the requested dates and houses available.

Cancellations:

Our general rule for cancellation prior to arrival is:

  • 30 days or less prior to arrival date – forfeit 100% deposit.
  • No show - forfeit 100% of monies received.
  • Balance to be paid 2 days prior to arrival as stipulated on your confirmation letter.
  • Regretfully no right of admission will be granted nor keys will be handed over until this process is complete.
  • In the event of the agreed payment not received by the stipulated date on the confirmation letter, Frog Mountain Management shall be at liberty to release the reservation without notice to you.
  • In the event of a cancellation after the balance is paid, regretfully no refunds can be given.
  • For a last minute booking ( 2 to 1 day before or on the day ), full payment is expected.

Block Bookings:

  • A block booking is defined as booking out 2 or more houses over the same period.
  • Block/group bookings for up to 4 houses have a 3 month cancellation policy. Deposit shall be refunded in full if cancelled 3 months or more prior to commencement to stay.
  • For 4-6 houses booked, deposit is non refundable. 100% of deposit shall be forfeited upon cancellation of a block booking for 4-6 houses.
  • Balance is due 2 weeks prior to stay and will be non-refundable and non-transferable after payment.

Cancellations policy for school holidays and all long weekends:

  • Please note: 50% deposit is refundable if stay is cancelled 90 days or longer, prior to the start of stay. (The 50% retained by Frog Mountain if cancellation is 90 days or shorter, is non transferable).
  • Please note that 100% of deposit paid is non-refundable & non-transferable for bookings 90 days or less prior to stay.
  • Balance is due 2 weeks prior to stay and is non-refundable and non-transferable.

Cancellations policy for December School Holiday/Peak season (1 Dec - end of second week of January).

  • Please note: 50% deposit is refundable if stay is cancelled 90 days or longer, prior to the start of stay. (The 50% retained by Frog Mountain if cancellation is 90 days or shorter, is non transferable).
  • Please note that 100% of deposit paid is non-refundable & non-transferable for bookings 90 days or less prior to stay over our end of year peak season.
  • No refunds or transfers will be considered for late arrivals or early departures.
  • During the December holiday period, the full balance is expected 1 month prior to arrival and thereafter will be non-refundable. 
  • Should the reservation not be taken up on the arrival date the accommodation will be held until 09:00 the following day after which the reservation will be cancelled and all monies paid will be forfeited.
  • Please be sure of your holiday plans before you make the booking or pay your deposit.
  • In the event of the agreed payment not received by the stipulated date on the confirmation letter, Frog Mountain Management shall be at liberty to release the reservation without notice to you.

Payment method

  • We accept VISA, MasterCard, and EFT payments.
  • Cash is accepted on arrival for a last minute booking.
  • No cheques accepted.

Check - in time

  • Please check in between 14h00 & 18h30 unless prior arrangements have been made.
  • Guests wanting to check in after 18h30 should advise us what time they intend to arrive otherwise we may consider it a no-show

Check - out time

  • Please check out by 10h00 unless prior arrangements have been made.

Pets

  • We advertise as pet-friendly and do allow a reasonable amount of well socialized dogs to visit upon request. 
  • We are animal lover’s at Frog Mountain Getaway and are committed to dogs being able to be as free-range as possible. enjoying the farm just as much as any human guest.
  • The pet owner understand that Frog Mountain Getaway’s owners have well socialized dogs and many cats and other domestic animals on the farm.
  • The pet owner understands that other guests may bring well- socialized dogs onto the farm.
  • It is the owner’s discretion to bring their dogs, knowing the guest houses and farm is un-fenced (except for Sam’s Place).
  • Any dog that poses a threat to our property, farm animals, other guests’ pets and any person, shall not be permitted. 
  • If an issue should arise with a guest’s dog during your stay:
    We will always try to help you resolve any issue.
    However, the guest is fully responsible to manage the situation and take the necessary steps to rectify the situation by: Either tethering/restraining or keeping the dog indoors or, worst case scenario, removing the dog from the farm. In the unlikely event that this should be required, and the stay be interrupted, unfortunately no refunds will be granted.
  • Frog Mountain Getaway management has the right to ask a guest with a dog they deem unsafe, to be removed from the farm, should they feel that the dog poses a risk to any other animals, property or person on the farm.
  • The owner shall at all times be responsible for their dog and liable for any damage that their dog causes to any other animal, person or property on Frog Mountain.
  • The owner understands the inherent risks of bringing their pets onto the farm.
  • As with any farm, Frog Mountain Getaway is host to a variety of wild animals, including venomous snakes and baboons. 
  • Frog Mountain Getaway cannot be held liable in the event of a snakebite or other injury for any pet or human visiting our farm.

General

  • Frog Mountain Getaway Management reserves the right of admission.
  • The price quoted and agreed upon at the time of reservation is fixed and will not be affected by any subsequent special offers. Special offers usually carry restrictions and conditions, and apply to special circumstances.
  • Accommodation is subject to availability on a first come, first serve basis.
  • Although Frog Mountain Getaway endeavors to take the utmost care at all times, and has not to date had any issue with crime, or theft, it does not accept liability for loss of and/or damage to such items and/or property.
  • Frog Mountain Getaway reserves the right to cancel any booking forthwith and without liability on its part in the event of any damages or destruction of the allocated units by fire, floods or other causes.
  • Guests will be held responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.

The essence of a Nature Getaway:

  • Guests acknowledge that being in nature on a farm carries with it the inherent risks of injury, whether from contact with venomous snakes, to simply slipping on stones.
  • Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft, snakebite or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.
  • Frog Mountain Getaway Management reserves the right to cancel your booking if your accommodation was unavailable or deemed unsuitable for reasons beyond our control.  We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you.  Our liability would not extend beyond this refund.
  • Smoking inside the guest houses is prohibited, by law. Cigarette buts are not to be discarded anywhere outside on our farm. A person is responsible to make sure their butt is out with water, and discard it in a rubbish bin. Any person seen to discard a cigarette butt on the farm (which poses a fire risk and is potentially life threatening to all wildlife, humans and animals as well as the structures on the farm) will be given a warning and asked to rectify the situation. Failure to comply will result in being asked to leave the farm and/or prosecution. They will be held liable should their butt ignite and cause a fire. 

These terms are non-negotiable and receipt of a pre-payment or a deposit assumes your unconditional acceptance of these terms.
Frog Mountain Getaway reserves the right to update and alter these Terms and Conditions at any time.